Flock Safety

Customer Success Manager

Flock Safety

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $170,000 - $194,000 per year

About the role

  • Serve as a strategic advisor and executive partner to some of our largest and most complex customers.
  • Drive measurable outcomes and strengthen multi-threaded relationships.
  • Ensure that our solutions align with each agency’s strategic goals around safety, transparency, and community impact.
  • Balance executive engagement with day-to-day program execution, influencing outcomes across diverse stakeholders, from command staff to IT to city leadership.
  • Complete onboarding on Flock’s platform, customer success playbooks, and engagement tools.
  • Independently lead onboarding sessions for new customers, driving early adoption.
  • Facilitate QBRs, renewal conversations, and solutions presentations to communicate value and uncover growth.

Requirements

  • 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.
  • Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.
  • Strong understanding of organizational goals, budgeting cycles, and how to tie Flock’s solutions to tangible operational and community outcomes.
  • Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.
  • Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.
  • Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.
  • Understanding of government operations, procurement processes, or public safety workflows (Preferred).
Benefits
  • Flexible PTO: We seriously mean it, plus 11 company holidays.
  • Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
  • Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
  • Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
  • Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
  • Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
  • ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
  • WFH Stipend: $150 per month to cover the costs of working from home.
  • Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
  • Home Office Stipend: A one-time $750 to help you create your dream office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementstrategic partnershipsonboardingdata interpretationKPI analysisadoption trendscross-functional program managementstakeholder engagementbudgeting cycles
Soft Skills
strategic advisingrelationship buildinginfluencing outcomesexecutive engagementcommunicationdiplomacyclarityaccountabilityfacilitationconfidence