Flo Health Inc.

Product Designer

• Lead complex design projects (0 → 1), creating scalable frameworks and systems that support growth and innovation.
• Translate ambiguous product and data challenges into clear, compelling, user-centred experiences.
• Design features, e2e flows, and experiments that align with user needs and business goals (e.g., engagement, retention, etc.).
• Produce prototypes and high-fidelity mock-ups using Figma or other prototyping tools.
• Collaborate closely with product managers, engineers, researchers, and content designers to deliver cohesive solutions.
• Mentor and support other designers through feedback, craft guidance, and knowledge sharing.
• Advocate for emotionally intelligent, ethical design and ensure accessibility standards are upheld at every stage.

Senior Product Designer – Virtual Clinics

Customer Support

• Responding to user requests about the app usage in a timely and accurate way via email
• Escalating issues to the engineering team
• Identifying and analyzing user needs to provide insights to the product team
• Contributing to the projects that would help to improve our current Support processes
• Achieving and maintaining high answering speed and support quality results

Senior Product Designer – Virtual Clinics

Customer Support Specialist – Freelance Contract