FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Specialist – Freelance Contract
Flo Health Inc.Customer Support Specialist providing email assistance for Flo's health app users. Resolving issues and gathering insights to enhance user experience.
About the role
Key responsibilities & impact- Responding to user requests about the app usage in a timely and accurate way via email
- Escalating issues to the engineering team
- Identifying and analyzing user needs to provide insights to the product team
- Contributing to the projects that would help to improve our current Support processes
- Achieving and maintaining high answering speed and support quality results
Requirements
What you’ll need- Excellent command of English is a must
- Strong communication and problem-solving skills
- Patience and an ability to handle stress
- Love of modern technologies
- Knowledge of one more foreign language will be a plus
Benefits
Comp & perks- Competitive salary and annual reviews
- Opportunity to participate in Flo’s performance incentive scheme
- Paid holiday, sick leave, and female health leave
- Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
- Accelerated professional growth through world-changing work and learning support
- In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
- 5-week fully paid sabbatical at 5-year Floversary
- Flo Premium for friends & family, plus more health, pension and wellbeing perks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsproblem-solving skillspatienceability to handle stress