Customer Support Specialist – Freelance Contract

Flo Health Inc.

Customer Support Specialist providing email assistance for Flo's health app users. Resolving issues and gathering insights to enhance user experience.

Posted 5/28/2026contractRemote • 🇬🇧 United KingdomMid-LevelSenior💰 €11 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsproblem-solving skillspatienceability to handle stress

Industry Keywords

user requestsapp usagesupport processessupport qualityengineering teamproduct teammodern technologies

About the role

Key responsibilities & impact

Responding to user requests about the app usage in a timely and accurate way via email
Escalating issues to the engineering team
Identifying and analyzing user needs to provide insights to the product team
Contributing to the projects that would help to improve our current Support processes
Achieving and maintaining high answering speed and support quality results

Requirements

What you’ll need

Excellent command of English is a must
Strong communication and problem-solving skills
Patience and an ability to handle stress
Love of modern technologies
Knowledge of one more foreign language will be a plus

Benefits

Comp & perks

Competitive salary and annual reviews
Opportunity to participate in Flo’s performance incentive scheme
Paid holiday, sick leave, and female health leave
Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
Accelerated professional growth through world-changing work and learning support
In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
5-week fully paid sabbatical at 5-year Floversary
Flo Premium for friends & family, plus more health, pension and wellbeing perks