Flippa.com

Customer Support

• Support new and existing users in setting up and successfully using Flippa
• Deliver timely, high-quality customer support across chat, email, and platform channels
• Help customers understand how Flippa works, improving onboarding success and platform adoption
• Manage, investigate, and resolve customer issues and complaints, escalating where appropriate
• Ensure customers receive clear, accurate, and consistent communication at all times
• Monitor and manage incoming payments into the FlippaPay Trust Account to ensure release of payments in line with compliance and regulatory requirements.
• Act as the voice of the customer by sharing insights and feedback with the Product team
• Contribute to continuous improvement of support processes, tooling, and knowledge resources
• Collaborate closely with global CX colleagues to ensure seamless coverage across time zones

Customer Support Specialist