Customer Support Specialist

Flippa.com

Customer Support Specialist delivering world-class support for users in Flippa's marketplace. Helping customers resolve issues and ensuring a smooth platform experience.

Posted 6/1/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support new and existing users in setting up and successfully using Flippa
Deliver timely, high-quality customer support across chat, email, and platform channels
Help customers understand how Flippa works, improving onboarding success and platform adoption
Manage, investigate, and resolve customer issues and complaints, escalating where appropriate
Ensure customers receive clear, accurate, and consistent communication at all times
Monitor and manage incoming payments into the FlippaPay Trust Account to ensure release of payments in line with compliance and regulatory requirements.
Act as the voice of the customer by sharing insights and feedback with the Product team
Contribute to continuous improvement of support processes, tooling, and knowledge resources
Collaborate closely with global CX colleagues to ensure seamless coverage across time zones

Requirements

What you’ll need

2–3+ years’ experience in a customer support or customer-facing role
Hands-on expertise using a ticketing system (Zendesk preferred)
Experience working with real-time messaging tools (e.g. Slack)
Exposure to identity verification, risk monitoring, or trust & safety tools (advantageous)
Strong customer-first mindset with a track record of high-quality service delivery
Ability to manage time effectively and work independently with minimal supervision.

Benefits

Comp & perks

Competitive pay
Equity options
Generous paid time off for your birthday
Paid study time
Paid volunteering time
Preventive health initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportticketing systemreal-time messaging toolsidentity verificationrisk monitoringtrust & safety

Soft Skills

customer-first mindsethigh-quality service deliverytime managementindependent workcommunication