Strategic Account Manager
Flipdish
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • Ireland
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About the role
- Take ownership of a portfolio of restaurant clients across Ireland, focusing on retention strategies and identifying opportunities to upsell additional Flipdish products and services. Collaborate closely with the Activations and Sales teams to ensure seamless onboarding and accelerated growth for new accounts.
- Proactively monitor customer health scores and identify potential churn risks. Develop and implement strategies to mitigate churn and optimise customer satisfaction through product adoption, feature optimisation, and effective case management.
- Work closely with teams including Product, Support, and Sales teams to advocate for customer needs, drive product enhancements, and ensure timely resolution of customer issues.
- Utilise data analytics and insights to inform strategic decision-making, track performance metrics, and identify areas for improvement. Leverage data to develop personalised customer engagement strategies and drive measurable outcomes.
- Drive revenue growth within existing accounts by identifying opportunities for feature expansion, cross-selling of partner products, and strategic account planning. Develop and execute tailored account growth strategies to maximise customer lifetime value and revenue potential.
- Cultivate strong, long-lasting relationships with key stakeholders within client organisations. Serve as a trusted advisor to clients, understanding their business goals, challenges, and pain points. Effectively communicate Flipdish’s value proposition and demonstrate ROI to drive client satisfaction and loyalty.
Requirements
- Demonstrated experience in strategic account management, customer success, or sales roles, with a track record of minimising customer churn and driving revenue growth within a large book of business, including enterprise accounts.
- Strong analytical skills and ability to leverage data to drive insights and inform decision-making.
- Proven ability to collaborate effectively across cross-functional teams.
- Experience communicating with different levels of stakeholders, from operational teams to senior management, ensuring alignment and understanding of key objectives.
- Excellent communication and presentation skills, with the ability to articulate complex concepts and ideas to both internal and external audiences.
- Passion for the hospitality industry and understanding of its unique challenges and dynamics.
- Results-oriented mindset, with a focus on delivering measurable outcomes and exceeding targets.
- Prior experience working with SaaS products, particularly in the online ordering and restaurant point-of-sale space, is preferred.
- Clean driving license and ability to meet with clients when needed.
- Drive revenue growth, enhance customer satisfaction & foster long-term partnerships with our valued clients. Candidates must have a strategic mindset, a passion for customer success and the ability to collaborate effectively across cross-functional teams.
Benefits
- Hub model - we encourage a healthy blend of hub & home working
- 25 days holidays per year and plenty of company get togethers!
- Healthcare coverage for UK and Ireland based employees
- Team meet-ups and social events
- You can read more about our benefits here
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic account managementcustomer successdata analyticsrevenue growthfeature optimisationcase managementSaaS productsonline orderingrestaurant point-of-sale
Soft skills
analytical skillscollaborationcommunication skillspresentation skillsresults-oriented mindsetrelationship buildingstrategic mindsetcustomer advocacy
Certifications
clean driving license