FlexTrades

Engagement Manager

FlexTrades

contract

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support up to 75 technicians for one client
  • Proactively communicate with Technicians and Clients to ensure a balanced and successful assignment, including weekly or bi-weekly check-ins, in person meetings, an active onsite presence, on-camera Teams meetings, phone calls, texts and emails
  • Meet minimum communication requirements which include: Onsite daily during agreed upon schedule
  • Contribute to the project success and growth by improving success rates on assignments, increasing Technician satisfaction, securing extensions, and increasing Client satisfaction
  • Manage new technician arrivals
  • Work with the Technician Care team and the Technicians to address any issues at the hotel
  • Ensure employees arrive at work on time and meet the client’s performance expectations
  • Handle Technician disciplinary measures related to performance and policy violations
  • Educate and enforce FlexTrades policies and professional expectations with Technicians
  • Uncover new opportunities at the client through building strong relationships with Client contacts
  • Excellent documentation skills of all activity in the ATS and utilize FlexTrades required tools
  • Work with the safety team to ensure appropriate safety practices are followed
  • Assist in handling onsite injuries by coordinating with the FlexTrades safety team and facilitating Technician and Client communication as needed
  • Interdepartmental collaboration to solve problems and resolve issues
  • Quick adaptation to high priority tasks and projects, as directed by your Leader
  • Monthly professional development training
  • All other duties as assigned

Requirements

  • 2+ years of experience in a corporate environment
  • 1+ years of customer service experience
  • Excellent written and verbal communication skills
  • Excellent problem-solving skills
  • Highly organized and excellent time management
  • Growth mindset
  • Strong computer skills, including the Microsoft Office suite of products
  • Willingness, excitement, and availability to work away from home for extended periods of time
  • Comfortable working remotely, including on-camera in a Team meeting environment
Benefits
  • Guaranteed Overtime
  • Best in class Medical, Dental, Vision, STD/LTD, Life Insurance, Accident Insurance
  • Company provided equipment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedocumentation skillsproblem-solvingtime managementMicrosoft Office
Soft Skills
communicationorganizationalgrowth mindsetadaptabilityinterdepartmental collaboration