Technical Solutions Manager
FlexTrades
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversees and conducts technical calls in which the Technical Solutions team meets with current and prospective clients, to better understand their labor needs, position requirements and unique skill sets to ensure success and make recommendations for fulfilling those needs.
- Customize technical call questions as they relate to specific client challenges and needs.
- Work closely with Sales Leadership to understand the sales process and identify new ways the technical call process can drive sales results and growth in deployed Technicians.
- Work closely with Technical Recruiting Leadership to understand recruiting process and candidate market to identify new ways the Technical Recruiting and Technical Recruiting Team can collaborate to drive Technical Recruiting results and growth in deployed Technicians.
- Manages the Technical Solutions team to ensure success within their role and function within the sales, recruiting and operations support via the tech call process.
- Driving process innovation and change management to ensure the technical process is evolving at the same pace as the teams that interact with Technical Resources.
- Designs and implements a recruiting and sales enablement strategy aligned with the company's sales objectives and overall business goals.
- Partner with the Engineering Team to collaborate on process improvements and ensure consistency across the technical call process.
- Partner with the Sales team to meet client expectations and deliverable timelines to keep the sales process moving forward.
- Deliver detailed notes from the technical call, as well as, sample profiles and pay rates for positions to Sales team, within the deliverable timeline expectations.
- Deliver a list of keywords specific to the client needs, to be used by Technical Recruiting Team to identify candidates, load orders and write job ads to effectively fulfill orders for skilled manufacturing technicians.
- Partner with Sales and Marketing Team to ensure client-facing technical call deliverables are consistent with other communication in client journey and are built with the best possible experience for the client in mind.
- Initiate safety conversations with the client to verify the client can provide a safe work environment for our employees.
- Share safety notes with Safety Team to recommend safety best practices for work site.
- Escalate unique safety requirements or safety concerns to Safety Leadership when identified to determine if we can accommodate them.
- Create and deliver Job Info Sheets that condense critical information related to the successful fulfillment of job orders into a summary format that can be easily absorbed by members of the Technical Recruiting and Project Success Team.
- Create and include in the Job Info Sheet 3 – 5 questions that can be used to qualify or disqualify a candidate for a specific position based on information gathered in technical call.
- Establish and hold regular informational sessions to educate members of the Technical Recruiting Team on positions, resulting in as efficient and successful fulfillment of orders as possible.
- Train new members of the Technical Recruiting Team on the technical aspects of the various positions for which we recruit.
- Make recommendations for technical training for new members of the Technical Recruiting Team to ensure as fast and effective a ramp up time as possible.
- Review secured candidates for new positions prior to deployment for skill set fit.
- Review candidates secured by new members of the Technical Recruiting Team prior to deployment for skill set fit.
- Provide feedback to Technical Recruiting Team members on what was and was not a fit, to be used as a learning and recruiting development exercise.
- Act as the resident technical expert to address technical questions related to open orders or positions with prospective clients for members of the Technical Recruiting Team and Client Solutions Team.
- Create and load interview questions into ATS (Bullhorn) for Technical Recruiting team, as needed
- Create and load Sense Digital Screening questions for ATS (Bullhorn) positions
- Experience utilizing Supply & Demand tools to assist in pay rate strategies
- Experience and/or desire to utilize AI tools to enhance various Technical Resources processes
- Collaborate on pay rate strategy meetings with Sales and Technical Recruiting Leadership, as needed
- Fosters out of the box, solutions-focused mindset
- Take an approach of continuous improvement, regularly reviewing current processes and tools to identify opportunities to optimize and elevate results.
- Act as a FlexTrades Core Values champion, by holding the team accountable and promoting engagement in Moving the Line, Being the Next, Elevating Others, Pulling the Wagon, Enjoying the Journey, and Giving Back.
Requirements
- 5+ years of staffing experience in the manufacturing industry with a background in both sales and recruiting.
- Experience implementing and executing change initiatives, both from a people and a technological perspective.
- Proven experience leading process improvement initiatives.
- Ability to evaluate compensation to market to set pricing strategies
- Training both in person and via Teams/Zoom
- Background in Manufacturing, Manufacturing Workforce Solutions, or Educational Institutions focused on Manufacturing and Skilled Trades.
- High level of comfort having consultative, B2B conversations about skilled trades positions and business challenges with Manufacturing leaders.
Benefits
- Best in Class: Medical, Dental, Vision, Disability and Life Insurance coverage offered
- Work remotely in the United States
- Paid holidays, Vacation, & Birthday PTO
- Company sponsored personal wellness plan
- Home office equipment provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
staffing experiencechange managementprocess improvementcompensation evaluationtraining deliverytechnical recruitingsales enablement strategyinterview question creationAI tools utilizationSupply & Demand tools
Soft skills
consultative communicationsolutions-focused mindsetcontinuous improvementteam leadershipclient relationship managementcollaborationengagement promotiontraining and developmentproblem-solvingadaptability