FlexScreen / Ritescreen

Account Manager

• Be the Voice of the Customer
• Serve as the primary point of contact for assigned customer accounts.
• Build strong, long-term relationships based on trust, responsiveness, and partnership.
• Provide outstanding support through phone, email, virtual meetings, and occasional in-person interactions.
• Partner with customers to understand their needs and advocate for solutions internally.
• Drive Account Success
• Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
• Provide product expertise, answer questions, and help customers identify the best solutions for their business.
• Identify opportunities to grow existing accounts through upselling, cross-selling, and expanded product offerings.
• Collaborate with Sales to onboard new customers and ensure a seamless customer experience.
• Lead Cross-Functional Execution
• Coordinate with Operations, Production, Logistics, Finance, and other teams to ensure customer commitments are met.
• Manage customer-specific projects and priorities from initiation through completion.
• Help resolve challenges quickly and proactively while keeping customers informed every step of the way.
• Turn Data into Action
• Analyze sales trends, customer activity, and account performance to identify opportunities and risks.
• Develop reports and provide recommendations that support business growth and operational improvements.
• Support forecasting, strategic planning, and decision-making through data-driven insights.
• Deliver Exceptional Service
• Resolve customer concerns professionally and efficiently.
• Maintain accurate account information and activity records within CRM systems.
• Consistently uphold RiteScreen's commitment to service, quality, and customer satisfaction.

Customer Success – Account Manager