Customer Success – Account Manager

FlexScreen / Ritescreen

Customer Success & Account Manager serving as a primary contact for customers and coordinating with internal teams at RiteScreen. Building relationships and managing customer accounts to drive business growth.

Posted 6/25/2026full-timeExport • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Be the Voice of the Customer
Serve as the primary point of contact for assigned customer accounts.
Build strong, long-term relationships based on trust, responsiveness, and partnership.
Provide outstanding support through phone, email, virtual meetings, and occasional in-person interactions.
Partner with customers to understand their needs and advocate for solutions internally.
Drive Account Success
Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
Provide product expertise, answer questions, and help customers identify the best solutions for their business.
Identify opportunities to grow existing accounts through upselling, cross-selling, and expanded product offerings.
Collaborate with Sales to onboard new customers and ensure a seamless customer experience.
Lead Cross-Functional Execution
Coordinate with Operations, Production, Logistics, Finance, and other teams to ensure customer commitments are met.
Manage customer-specific projects and priorities from initiation through completion.
Help resolve challenges quickly and proactively while keeping customers informed every step of the way.
Turn Data into Action
Analyze sales trends, customer activity, and account performance to identify opportunities and risks.
Develop reports and provide recommendations that support business growth and operational improvements.
Support forecasting, strategic planning, and decision-making through data-driven insights.
Deliver Exceptional Service
Resolve customer concerns professionally and efficiently.
Maintain accurate account information and activity records within CRM systems.
Consistently uphold RiteScreen's commitment to service, quality, and customer satisfaction.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, or a related field required.
6+ years of experience in customer service, inside sales, account management, or a related customer-facing role, preferably within the building products industry or a similar manufacturing environment.
Proven experience managing customer relationships, coordinating cross-functional teams, and leading projects from initiation through completion.
Background in sales, marketing, operations, or customer success strongly preferred.
Strong ability to analyze data, identify trends, and present actionable business recommendations.
Experience with order management, invoicing, ERP systems, CRM platforms, and customer account administration.
Excellent written, verbal, and interpersonal communication skills.
Strong problem-solving, conflict resolution, and negotiation abilities.
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to collaborate effectively with teams across departments and locations.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account FlexScreen / Ritescreen Website LinkedIn All Job Openings 501 - 1000 employees 🛍️ eCommerce 🤝 B2B 🔧 Hardware eCommerce
B2B
Hardware FlexScreen / Ritescreen is an online supplier of replacement screens, screen kits, and components for contractors and consumers, offering direct ordering, discounted business pricing, and programs like custom remakes for professional customers. The company operates a web storefront with shipping, warranty, and return policies, provides contractor business accounts, and supports customer service via phone, email, and chat from its Pennsylvania location. Its offerings focus on physical screen products and related components sold through eCommerce channels to both tradespeople and individual buyers. Customer Success – Account Manager Job not on LinkedIn 🔥 17 minutes ago 🏢 Export – Onsite 💵 $55k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be the Voice of the Customer
Serve as the primary point of contact for assigned customer accounts.
Build strong, long-term relationships based on trust, responsiveness, and partnership.
Provide outstanding support through phone, email, virtual meetings, and occasional in-person interactions.
Partner with customers to understand their needs and advocate for solutions internally.
Drive Account Success
Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
Provide product expertise, answer questions, and help customers identify the best solutions for their business.
Identify opportunities to grow existing accounts through upselling, cross-selling, and expanded product offerings.
Collaborate with Sales to onboard new customers and ensure a seamless customer experience.
Lead Cross-Functional Execution
Coordinate with Operations, Production, Logistics, Finance, and other teams to ensure customer commitments are met.
Manage customer-specific projects and priorities from initiation through completion.
Help resolve challenges quickly and proactively while keeping customers informed every step of the way.
Turn Data into Action
Analyze sales trends, customer activity, and account performance to identify opportunities and risks.
Develop reports and provide recommendations that support business growth and operational improvements.
Support forecasting, strategic planning, and decision-making through data-driven insights.
Deliver Exceptional Service
Resolve customer concerns professionally and efficiently.
Maintain accurate account information and activity records within CRM systems.
Consistently uphold RiteScreen's commitment to service, quality, and customer satisfaction. 🎯 Requirements
Bachelor's degree in Business Administration, Marketing, or a related field required.
6+ years of experience in customer service, inside sales, account management, or a related customer-facing role, preferably within the building products industry or a similar manufacturing environment.
Proven experience managing customer relationships, coordinating cross-functional teams, and leading projects from initiation through completion.
Background in sales, marketing, operations, or customer success strongly preferred.
Strong ability to analyze data, identify trends, and present actionable business recommendations.
Experience with order management, invoicing, ERP systems, CRM platforms, and customer account administration.
Excellent written, verbal, and interpersonal communication skills.
Strong problem-solving, conflict resolution, and negotiation abilities.
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to collaborate effectively with teams across departments and locations. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount managementsalesdata analysisproject managementorder managementinvoicingCRM platformsERP systemsbusiness recommendations

Soft Skills

communicationproblem-solvingconflict resolutionnegotiationorganizational skillscollaborationresponsivenesstrust-buildingcustomer advocacyrelationship management

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Marketing