FlexPoint

Sales Support Account Manager, Customer Success

FlexPoint

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $59,806 - $118,416 per year

About the role

  • works within the FlexPoint sales team, managing existing customer accounts
  • focusing on relationship-building, consultative strategies to encourage successful customer partnerships, and revenue growth
  • supports customers’ needs with grit, problem-solving abilities, creativity, enthusiasm, and care
  • collaborates with the FlexPoint Sales Account Managers and the FlexPoint Sales Support Managers, Implementation
  • maintain exceptional and thorough communication with customers at every stage of pre- and post-sale
  • fielding questions and issues, exploring solutions, options and ideas for customer success and growth
  • effectively and efficiently establish and foster client relationships through virtual, in person and written methods
  • lead consultative discussions with existing clients; recommend products and services
  • assist and lead elements of customer and product implementation
  • regular evaluation and consultation with customers regarding their program’s usage of products and services
  • facilitate program usage data within FlexPoint and customers
  • possess industry-wide knowledge of online, blended and brick-and-mortar education
  • regularly follow up with customers to gauge satisfaction to strengthen relationships and ensure retention
  • proactively anticipate customer needs and appropriately intervene to mitigate customer issues
  • document and track sales activities and communications in FlexPoint systems
  • strategically advocate current customer needs to leadership and display empathy to current customers
  • deliver sales presentations with confidence, influence, and enthusiasm
  • work cooperatively with other FlexPoint resources and teams

Requirements

  • Bachelor’s degree, preferably in Education, Business, Communication, Marketing, or related field.
  • Five (5) years’ experience in Education Leadership, Education Management, Education Administration, Product Implementation, Customer Service, Business, and/or Sales.
  • Experience with presentation design and delivery, including large group facilitation, preferred.
  • Experience engaged with PK-12 online courseware, preferred.
  • Experience utilizing Salesforce technology, preferred.
Benefits
  • competitive salaries
  • a well-rounded benefits package
  • generous paid time off (including 25 holidays, vacation, and sick leave)
  • professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
presentation designcustomer serviceproduct implementationsalesconsultative strategiesrelationship-buildingproblem-solvingdata evaluationsales activity tracking
Soft Skills
communicationcreativityenthusiasmgritempathycollaborationinfluencestrategic advocacycustomer relationship management