Management of managed services contracts with regard to service quality, cost-effectiveness and customer satisfaction
Communication with customers, internal departments and service providers — you ensure all stakeholders are well informed
Support in escalations, major incidents and service transitions
Contribution to the further development of service processes, ITSM standards and tools
Documentation, analysis and maintenance of service activities in ticketing systems
Participation in internal projects — e.g., to improve processes and interfaces

Requirements

Completed vocational training or a degree in an IT-related field
5–7 years of professional experience in IT service management or a comparable role
Basic technical understanding of IT infrastructure (e.g., Windows Server, networking, VMware, backup)
Familiarity with ITIL/ITSM processes (certification is a plus but not required)
Structured, self‑directed working style and enjoyment of collaborating with customers and colleagues
Experience with ticketing systems and common office tools — ideally also with CRM or ERP systems

Benefits

30 days' vacation and flexible working hours
Professional training opportunities and development prospects
Contributions toward company pension scheme and occupational disability insurance
Health promotion measures (e.g., sports programs, ergonomic workstations)
Room for your ideas — active participation in shaping the company is encouraged
Company car available for private use

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT service managementIT infrastructureWindows ServernetworkingVMwarebackupITILITSM processesticketing systemsCRM

Soft skills

communicationcollaborationstructured working styleself-directed working stylecustomer satisfactionstakeholder managementproblem-solvingprocess improvementdocumentationanalysis

Certifications

ITIL certification