Responds to Customer inquiries received by phone, e-mail and fax.
Document interaction in SalesForce.
Also responsible for inquiries from sales, tele sales and distribution centers.
Recommend, quote, sample and sell standard stock products.
Document opportunities where standard stock product does not meet customer requirements.
Responsible for all aspects of Order Fulfillment from receipt of order though delivery and invoicing.
Enter new orders, verifying for accuracy against documented procedures.
Process order changes / cancellations.
Recommend alternative product constructions if required.
Proactively notify customers of late or problem orders and any standard product alternatives to assist customer.
Resolve customer-specific freight and logistics issues/questions through consultation with Flexcon Shipping Departments.
Working knowledge and demonstrated ability to use the E-price tool to fully support customer inquiries.
Resolve information-related customer complaints and implements corrective action.
Handle complaints for pricing mistakes, order entry errors and customer accommodations.
Proactively engage selected assigned accounts by initiating contact to better understand business applications.
Assist with order entry overflow for repeat orders.
Contribute to Customer Service Improvement Teams as required.

Requirements

Bachelor’s degree or equivalent business experience.
2-3 years' previous Customer Service experience.
Experience in a Manufacturing environment and experience using an ERP system highly preferred.

Benefits

Competitive Compensation & Annual Bonus Program
Medical, Dental, Vision, and Life Insurance
Tuition Reimbursement Program
401K Match
Casual Work Environment
Career Development Opportunities
And more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order fulfillmentorder entrycustomer inquiriesdocument interactionproduct recommendationsorder changescomplaint resolutionlogisticsERP systemSalesForce

Soft Skills

customer servicecommunicationproblem-solvingproactive engagementteam collaborationattention to detailorganizational skillsconsultationadaptabilityinitiative

Certifications

Bachelor's degree