Director, Global Account Management – Health Solutions
Flex
Director, Account Management
Flex
full-time
Posted on:
Location Type: Office
Location: Buffalo Grove • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $160,900 - $221,300 per year
Job Level
Lead
About the role
- Set and execute 3YP
- Guide quarterly financial planning process with sites and hold up orgs
- Comprehension of P&L and balance sheet on levers to improve
- Set goals for specific accounts of controls
- Price business in line with segment goals
- Manage Customer escalations
- Coordinate multiple sites and functions to exceed customers' expectations
- Own results of sales, profit, and inventory
- In charge offer delivering growth and maintaining a Salesforce Pipeline
- Relationship management with Customer at executive/resolution-making levels
- In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs
- Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs
- Segment relationship management and information flow, developing growth through pan-Flex contribution
- In charge of contract renewals, changes and maintenance
- Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites
- In charge of improving communication and driving best practices across multi-sites
- Ensures all client programs execute to contract, hitting key KPIs
- Hold up of ITO versus quote, E&O management
- Control of tracking risks on the business and reporting to Flex business accordingly
Requirements
- Bachelor’s degree or equivalent experience
- Master’s degree preferred
- 8+ years of sales/account management experience
- Experience working with healthcare OEMs is a plus but not required
- Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business
- Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas
- Understands the strategic impact of the function across sites.
Benefits
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial planningP&L managementbalance sheet analysissales managementcontract negotiationcustomer satisfaction metricsKPI trackingrisk managementefficiency programsoperations management
Soft skills
relationship managementcommunicationleadershipproblem-solvingcustomer serviceteam coordinationstrategic thinkingnegotiationprocess improvementcross-functional collaboration
Certifications
Bachelor’s degreeMaster’s degree (preferred)