Flex

Director, Global Account Management – Health Solutions

Flex

full-time

Posted on:

Location Type: Office

Location: Buffalo Grove • Illinois, Missouri, New Hampshire, South Carolina, Texas • 🇺🇸 United States

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Salary

💰 $160,900 - $221,300 per year

Job Level

Lead

About the role

  • The Director, Account Management will report to the VP, Global Account Management
  • In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance
  • P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers
  • Set and Execute 3YP
  • Guide quarterly financial planning process with sites and hold up orgs
  • Comprehension of P&L and Balance Sheet on levers to improve
  • Set goals for specific accounts of controls
  • Price business in line with segment goals
  • Manage Customer escalations
  • Coordinate multiple sites and functions to exceed customers' expectations
  • Owns results of Sales, Profit, and Inventory
  • In charge offer delivering growth and maintaining a Sugar Pipeline
  • Relationship management with Customer at executive / resolution-making levels
  • In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs
  • Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs
  • Segment relationship management and information flow, developing growth through pan-Flex contribution
  • In charge of contract renewals, changes and maintenance
  • Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites
  • In charge of improving communication and driving best practices across multi-sites
  • Ensures all client programs execute to contract, hitting key KPIs
  • Hold up of ITO versus quote, E&O management
  • Control of tracking risks on the business and reporting to Flex business accordingly

Requirements

  • Typically requires a Bachelor’s degree or equivalent experience
  • 10+ years of account management experience
  • Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills
  • Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas
  • Understands the strategic impact of the function across sites
  • EMS industry experience a plus
  • Open to 25-30% travel
Benefits
  • Full range of medical, dental, and vision plans
  • Life Insurance
  • Short-term and Long-term Disability
  • Matching 401(k) Contributions
  • Vacation and Paid Sick Time
  • Tuition Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
P&L controlfinancial planningcustomer escalations managementcontract managementKPI trackingrisk managementaccount strategy developmentpricing strategyproject managementefficiency program implementation
Soft skills
relationship managementcommunicationleadershipstrategic thinkingproblem-solvingnegotiationteam coordinationcustomer satisfaction focusorganizational skillsinterpersonal skills
Certifications
Bachelor's degree