Account Manager

• The Director, Account Management will report to the VP, Global Account Management
• In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance
• P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers
• Set and Execute 3YP
• Guide quarterly financial planning process with sites and hold up orgs
• Comprehension of P&L and Balance Sheet on levers to improve
• Set goals for specific accounts of controls
• Price business in line with segment goals
• Manage Customer escalations
• Coordinate multiple sites and functions to exceed customers' expectations
• Owns results of Sales, Profit, and Inventory
• In charge offer delivering growth and maintaining a Sugar Pipeline
• Relationship management with Customer at executive / resolution-making levels
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs
• Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs
• Segment relationship management and information flow, developing growth through pan-Flex contribution
• In charge of contract renewals, changes and maintenance
• Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites
• In charge of improving communication and driving best practices across multi-sites
• Ensures all client programs execute to contract, hitting key KPIs
• Hold up of ITO versus quote, E&O management
• Control of tracking risks on the business and reporting to Flex business accordingly

Director, Global Account Management – Health Solutions

Director, Account Management