Administration Support Specialist
Guidant Financial
Associate Customer Support Specialist
Fleetio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
- Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
- Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations.
- Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team.
- Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.
Requirements
- Previous experience in a customer support or technical support role, preferably in the software industry.
- In-depth knowledge of fleet management software and related technologies is a plus!
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely.
- Customer-centric mindset with a passion for delivering exceptional support experiences.
- Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
- Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools.
- Flexibility to work occasional evenings or weekends to accommodate customer needs.
- Fluency in english is required; fluency in spanish or french is a HUGE plus.
Benefits
- Multiple health/dental coverage options (100% monthly cost coverage for employee, 50% for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks (increases at year two)
- 12 company holidays + 2 floating holidays
- Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
- FSA & HSA options
- Short and long term disability (short term 100% paid)
- Community service funds
- Professional development funds
- Wellbeing funds - $150 quarterly
- Business expense stipend - $125 quarterly
- Mac laptop + new hire equipment stipend
- Monthly catered lunches
- Fully stocked kitchen with tons of drinks & snacks
- Remote working friendly since 2012
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingfleet management softwareanalytical skillsproblem-solving
Soft skills
customer servicecommunication skillsorganizational skillscustomer-centric mindsetempathy
