Flatirons Solutions

2D Artist

• Checking quality against specification for a variety of graphic types and projects.
• Manage the quality of work on an ongoing basis within timescale and quality parameters.
• Driving a culture to deliver right first-time illustrations.
• Research information from relevant engine model files by interrogating customer specific model data.
• Works closely with offshore Technical Illustrators to provide accurate illustration data and support as requested.
• Provides support and checks drafts and final deliverables.
• Attends and contributes to client review meetings if required.
• Verifies the accuracy of other Technical Illustrator's deliverables and ensures the quality of their work before handoff to the writing team.
• Ensures deliverables are met for the Technical Authors and are reviewed at the designated time, according to the project schedule.
• Participates in post-project review processes and ensures identified improvements are incorporated into subsequent projects.
• Shares technical knowledge and skills with other Technical Illustrations team members.

Senior Technical Illustrator

Operations

• Lead and manage a global Hosting Operations team, including infrastructure, cloud, systems, and operations engineers.
• Establish team goals, performance objectives, and career development plans.
• Conduct performance reviews, coaching, mentoring, and succession planning.
• Recruit, develop, and retain high-performing technical staff.
• Foster a culture of operational excellence, accountability, continuous improvement, and customer focus.
• Own the availability, reliability, performance, and operational health of hosted environments.
• Manage infrastructure supporting customer and corporate systems across cloud and on-premises platforms.
• Ensure operational readiness through monitoring, alerting, incident response, and problem management processes.
• Lead capacity planning, infrastructure forecasting, and resource optimization activities.
• Oversee infrastructure lifecycle management, including hardware refreshes, operating system upgrades, and platform modernization initiatives.
• Ensure backup, recovery, business continuity, and disaster recovery capabilities are maintained and regularly tested.
• Drive automation initiatives that improve operational efficiency and reduce manual effort.
• Establish and maintain operational standards, procedures, runbooks, and documentation.
• Serve as an escalation point for critical customer issues and service disruptions.
• Participate in customer discussions regarding infrastructure, hosting operations, service performance, and operational improvements.
• Ensure service level agreements (SLAs) and operational commitments are consistently achieved.
• Lead major incident management activities and post-incident reviews.
• Communicate operational status, risks, and improvement initiatives to customers and executive leadership.
• Oversee operations across AWS and other cloud platforms as required.
• Ensure efficient utilization of cloud and data center resources.
• Monitor cloud spending and identify cost optimization opportunities.
• Collaborate with Engineering teams on platform architecture, scalability, and operational requirements.
• Ensure hosting environments comply with company security policies, customer requirements, and regulatory obligations.
• Partner with Information Security teams to address vulnerabilities, remediation activities, and security monitoring.
• Support audits, compliance assessments, and customer security reviews.
• Establish and maintain Hosting Operations policies, procedures, standards, and controls within the Business Management System.
• Ensure adherence to Quality Management System (QMS) and Information Security Management System (ISMS) requirements.
• Define and maintain Hosting Operations KPIs and service health metrics.
• Implement metrics-driven processes to measure service quality, availability, performance, and operational efficiency.
• Lead root cause analysis investigations and corrective action programs.
• Identify opportunities for operational improvements, automation, and cost reduction.
• Provide regular reporting on operational performance, risks, and improvement initiatives.

Senior Technical Illustrator

Hosting Operations Manager