Hosting Operations Manager

Flatirons Solutions

Lead Hosting Operations team at Flatirons Solutions, focusing on mission-critical cloud environment reliability and performance. Collaborate with cross-functional teams to ensure scalable solutions.

Posted 6/8/2026full-timeBoulder • Colorado • 🇺🇸 United StatesSeniorLead💰 $165,000 - $205,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudITSM

About the role

Key responsibilities & impact

Lead and manage a global Hosting Operations team, including infrastructure, cloud, systems, and operations engineers.
Establish team goals, performance objectives, and career development plans.
Conduct performance reviews, coaching, mentoring, and succession planning.
Recruit, develop, and retain high-performing technical staff.
Foster a culture of operational excellence, accountability, continuous improvement, and customer focus.
Own the availability, reliability, performance, and operational health of hosted environments.
Manage infrastructure supporting customer and corporate systems across cloud and on-premises platforms.
Ensure operational readiness through monitoring, alerting, incident response, and problem management processes.
Lead capacity planning, infrastructure forecasting, and resource optimization activities.
Oversee infrastructure lifecycle management, including hardware refreshes, operating system upgrades, and platform modernization initiatives.
Ensure backup, recovery, business continuity, and disaster recovery capabilities are maintained and regularly tested.
Drive automation initiatives that improve operational efficiency and reduce manual effort.
Establish and maintain operational standards, procedures, runbooks, and documentation.
Serve as an escalation point for critical customer issues and service disruptions.
Participate in customer discussions regarding infrastructure, hosting operations, service performance, and operational improvements.
Ensure service level agreements (SLAs) and operational commitments are consistently achieved.
Lead major incident management activities and post-incident reviews.
Communicate operational status, risks, and improvement initiatives to customers and executive leadership.
Oversee operations across AWS and other cloud platforms as required.
Ensure efficient utilization of cloud and data center resources.
Monitor cloud spending and identify cost optimization opportunities.
Collaborate with Engineering teams on platform architecture, scalability, and operational requirements.
Ensure hosting environments comply with company security policies, customer requirements, and regulatory obligations.
Partner with Information Security teams to address vulnerabilities, remediation activities, and security monitoring.
Support audits, compliance assessments, and customer security reviews.
Establish and maintain Hosting Operations policies, procedures, standards, and controls within the Business Management System.
Ensure adherence to Quality Management System (QMS) and Information Security Management System (ISMS) requirements.
Define and maintain Hosting Operations KPIs and service health metrics.
Implement metrics-driven processes to measure service quality, availability, performance, and operational efficiency.
Lead root cause analysis investigations and corrective action programs.
Identify opportunities for operational improvements, automation, and cost reduction.
Provide regular reporting on operational performance, risks, and improvement initiatives.

Requirements

What you’ll need

3+ years of people leadership experience, including managing global or geographically distributed technical teams.
Deep experience operating mission-critical production systems with demanding availability, reliability, and performance requirements, preferably in AWS cloud environments.
Demonstrated success leading root cause analysis (RCA) and corrective action programs that improve service reliability and operational effectiveness.
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
5+ years of experience managing infrastructure, cloud, hosting, or operations teams.
8+ years of experience supporting enterprise infrastructure environments.
At least 3 years of direct people leadership experience.
Experience managing global or geographically distributed technical teams.
Experience supporting both cloud and on-premises infrastructure environments.
Experience operating mission-critical production systems with high availability requirements.
Experience leading root cause analysis and corrective action initiatives.
Experience with IT service management practices, including incident, problem, change, and capacity management.
Experience working directly with enterprise customers.
AWS certifications or equivalent cloud certifications (preferred).
ITIL certification (preferred).
Experience supporting regulated environments and customer audits (preferred).
SAFe Agile experience (preferred).
Aerospace industry experience (preferred).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Flatirons Solutions Website LinkedIn All Job Openings 201 - 500 employees Founded 1995 🚀 Aerospace ☁️ SaaS 🤝 B2B Aerospace
SaaS
B2B Flatirons Solutions is a multinational software company that provides an aerospace-focused technical content and task management platform for MROs, airlines, OEM manufacturers, and defense operators. Its cloud-based SaaS products (including Flatirons Pinpoint and eTaskcard) consolidate OEM technical data, enable inline editing and 3D viewing, generate digital work cards, and integrate with ERP/PLM systems to streamline maintenance workflows, reduce aircraft downtime, and improve operational efficiency. The company supports customers globally with offices in Europe, Asia, and North America and emphasizes replacing paper-based processes with digital, mobile-enabled tools for maintenance operations. Hosting Operations Manager Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Boulder – Hybrid 💵 $165k - $205k / year ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and manage a global Hosting Operations team, including infrastructure, cloud, systems, and operations engineers.
Establish team goals, performance objectives, and career development plans.
Conduct performance reviews, coaching, mentoring, and succession planning.
Recruit, develop, and retain high-performing technical staff.
Foster a culture of operational excellence, accountability, continuous improvement, and customer focus.
Own the availability, reliability, performance, and operational health of hosted environments.
Manage infrastructure supporting customer and corporate systems across cloud and on-premises platforms.
Ensure operational readiness through monitoring, alerting, incident response, and problem management processes.
Lead capacity planning, infrastructure forecasting, and resource optimization activities.
Oversee infrastructure lifecycle management, including hardware refreshes, operating system upgrades, and platform modernization initiatives.
Ensure backup, recovery, business continuity, and disaster recovery capabilities are maintained and regularly tested.
Drive automation initiatives that improve operational efficiency and reduce manual effort.
Establish and maintain operational standards, procedures, runbooks, and documentation.
Serve as an escalation point for critical customer issues and service disruptions.
Participate in customer discussions regarding infrastructure, hosting operations, service performance, and operational improvements.
Ensure service level agreements (SLAs) and operational commitments are consistently achieved.
Lead major incident management activities and post-incident reviews.
Communicate operational status, risks, and improvement initiatives to customers and executive leadership.
Oversee operations across AWS and other cloud platforms as required.
Ensure efficient utilization of cloud and data center resources.
Monitor cloud spending and identify cost optimization opportunities.
Collaborate with Engineering teams on platform architecture, scalability, and operational requirements.
Ensure hosting environments comply with company security policies, customer requirements, and regulatory obligations.
Partner with Information Security teams to address vulnerabilities, remediation activities, and security monitoring.
Support audits, compliance assessments, and customer security reviews.
Establish and maintain Hosting Operations policies, procedures, standards, and controls within the Business Management System.
Ensure adherence to Quality Management System (QMS) and Information Security Management System (ISMS) requirements.
Define and maintain Hosting Operations KPIs and service health metrics.
Implement metrics-driven processes to measure service quality, availability, performance, and operational efficiency.
Lead root cause analysis investigations and corrective action programs.
Identify opportunities for operational improvements, automation, and cost reduction.
Provide regular reporting on operational performance, risks, and improvement initiatives. 🎯 Requirements
3+ years of people leadership experience, including managing global or geographically distributed technical teams.
Deep experience operating mission-critical production systems with demanding availability, reliability, and performance requirements, preferably in AWS cloud environments.
Demonstrated success leading root cause analysis (RCA) and corrective action programs that improve service reliability and operational effectiveness.
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
5+ years of experience managing infrastructure, cloud, hosting, or operations teams.
8+ years of experience supporting enterprise infrastructure environments.
At least 3 years of direct people leadership experience.
Experience managing global or geographically distributed technical teams.
Experience supporting both cloud and on-premises infrastructure environments.
Experience operating mission-critical production systems with high availability requirements.
Experience leading root cause analysis and corrective action initiatives.
Experience with IT service management practices, including incident, problem, change, and capacity management.
Experience working directly with enterprise customers.
AWS certifications or equivalent cloud certifications (preferred).
ITIL certification (preferred).
Experience supporting regulated environments and customer audits (preferred).
SAFe Agile experience (preferred).
Aerospace industry experience (preferred). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Manager – Fulfillment Operations 🕒 April 22 Popsockets 51 - 200 🛒 Retail 👥 B2C 👗 Fashion Website LinkedIn All Job Openings Senior Manager leading fulfillment operations at PopSockets, a digital-lifestyle company. Driving operational excellence and managing 3PL partnerships for business growth. 🏢🏡 Boulder – Hybrid 💵 $100k - $120k / year 💰 Venture Round on 2016-12 ⏰ Full Time 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

infrastructure managementcloud operationssystems engineeringincident managementroot cause analysiscapacity managementautomationdisaster recoveryperformance monitoringoperational efficiency

Soft Skills

people leadershipcoachingmentoringcommunicationteam developmentcustomer focusoperational excellenceaccountabilitycontinuous improvementcollaboration

Certifications

AWS certificationsITIL certificationBachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Engineering