flatfair

Collections Associate – Part-time

flatfair

part-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £27,000 per year

About the role

  • Lead outbound communication with tenants, keeping them informed of the status of their end-of-tenancy charges and collecting outstanding payments.
  • Contact tenants with outstanding payments to arrange payment or organise a payment plan as appropriate.
  • Ensure we have an accurate record of the status of all our collections accounts, keeping all documentation and electronic records in pristine condition.
  • Build out reporting to monitor scheduled payments and follow up with customers as required to ensure all agreed payments are made on time.
  • Support the commercial success of the business by reducing losses through outstanding debt.
  • Reduce our risk by ensuring all Collections processes are followed and SLAs met.
  • Help improve the Collections process as it continues to evolve by providing continual feedback and testing new approaches.

Requirements

  • A highly professional and resilient customer service professional with experience working in B2C consumer collections or debt recovery.
  • This role will involve a high level of outbound calling, so you’ll be a confident communicator able to build rapport quickly.
  • Comfortable and incentivised by working towards clear targets.
  • An eye for detail - whether it’s accurate notes on every customer interaction or perfectly penned written comms.
  • A desire to continuously learn and improve our service to customers and team performance drives us in Collections.
  • You’ll combine empathy and resilience to ensure every customer interaction is fair, friendly and effective.
Benefits
  • Annual 10% bonus, payable quarterly
  • 25 days’ holiday plus an extra day for every year you're part of the flatfam
  • Monthly well-being allowance from Juno
  • £1,500 personal L&D pot each year (CICM, AI upskilling, you choose) plus unlimited access to LinkedIn Learning from day one
  • Employee recognition scheme and Employee of the Month award
  • A culture of building fast, learning faster - flat hierarchy, no silos, everyone’s voice heard.
  • The satisfaction of making renting fairer and more flexible for thousands.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections managementdebt recoverypayment processingreportingdocumentation managementcustomer interaction trackingpayment plan organizationSLA complianceprocess improvementtarget achievement
Soft Skills
customer servicecommunicationrapport buildingattention to detailempathyresilienceproblem-solvingteam performance improvementadaptabilitycontinuous learning