flatfair

Collections

• Lead outbound communication with tenants, keeping them informed of the status of their end-of-tenancy charges and collecting outstanding payments.
• Contact tenants with outstanding payments to arrange payment or organise a payment plan as appropriate.
• Ensure we have an accurate record of the status of all our collections accounts, keeping all documentation and electronic records in pristine condition.
• Build out reporting to monitor scheduled payments and follow up with customers as required to ensure all agreed payments are made on time.
• Support the commercial success of the business by reducing losses through outstanding debt.
• Reduce our risk by ensuring all Collections processes are followed and SLAs met.
• Help improve the Collections process as it continues to evolve by providing continual feedback and testing new approaches.

Collections Associate – Part-time