Ensure a smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption across the client's team.
Proactively manage the renewal pipeline, articulate the ROI of Flashpoint solutions, and mitigate churn risk to secure long-term contracts.
Identify and qualify new use cases, services, and Flashpoint products (e.g., CTI, PSI, VulnDB) to expand the footprint and value delivered within the account.
Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing any signals of potential risk or dissatisfaction.
Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment.
Drive consultative conversations, translating Flashpoint's products and outcomes into tangible business value for the client.

Requirements

A proven track record in strategic account management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence.
Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts.
A passion for helping companies keep their customers, employees, and infrastructure safe from cyber and physical threats.
A desire to not only manage accounts but also own expansion and renewal deals to close.

Benefits

Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape.
Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.
Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

account managementcustomer successconsultative salesrenewal managementB2B SaaScybersecuritythreat intelligencecomplex relationship managementorganic growthexpansion deals

Soft skills

communicationstrategic alignmentconsultative conversationsproactive managementrelationship buildingvalue realizationproblem-solvingcustomer engagementrisk mitigationteam collaboration