Flash

Senior CS Ops – PMO

Flash

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Connect Revenue Operations initiatives with the Customer Success team’s operations
  • Playbooks and Automation: Create and maintain the process library
  • Map and optimize customer touchpoints, ensuring the customer journey is fully covered
  • Support RevOps in visibility of recurring revenue and churn predictability
  • Training: Ensure the team’s training needs are met and maintain a defined, structured training roadmap
  • Data: Manage and build data and reports to support the team, improving tactical visibility of the operation
  • Incentives: Ensure incentive programs comply with rules and identify opportunities to improve metrics and policies

Requirements

  • Experience as a PMO or in task/project management
  • Comfortable with Excel, BI tools and data logic
  • Familiarity with HubSpot or another compatible CRM
  • G Suite
  • Knowledge of Metabase
Benefits
  • Flash Card (the beloved pink card!) with flexible benefits: meal allowance, food, transportation, health, education, culture and wellness
  • Health insurance
  • Life insurance
  • Extended maternity and paternity leave + childcare allowance
  • Day off on your birthday 🎂
  • Hybrid and flexible work model + home office allowance + in-office experiences
  • Exclusive partner discounts via the Flash app
  • TotalPass
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementreport buildingprocess optimizationproject managementdata logic
Soft Skills
trainingcommunicationcollaborationorganizational skills