Content Strategist
Ground News
Job Level
Mid-LevelSenior
About the role
- Own case progression from intake to resolution, driving case momentum and engaging attorneys when legal input is required.
- Conduct regular case reviews with attorneys to ensure deadlines are met and cases are on track.
- Communicate consistently with clients and attorneys to provide updates, gather information, and anticipate issues.
- Identify legal workflow needs and ensure drafting, filing, and legal research are executed efficiently.
- Exercise judgment in prioritizing tasks, drafting and managing case documents and filings for attorney review, and researching law to support strategy.
- Identify and resolve bottlenecks or obstacles creatively and recommend process improvements.
- Support attorneys as a strategic partner by anticipating needs and enabling them to take on more business.
- Spot repeat business opportunities and advocate for clients while supporting attorneys’ goals.
- Collaborate with internal teams to push client cases forward and improve operational efficiency.
- Track and report on client success metrics to inform leadership decisions.
Requirements
- Strong ownership mindset - dive in, take initiative, and push cases forward without waiting for direction.
- Client-obsessed - proactively solve problems and deliver a smooth, empathetic experience.
- Creative problem-solver - view obstacles as challenges to overcome and opportunities to innovate.
- Relationship builder - earn trust with clients and attorneys while providing proactive support.
- Thrives in high-volume, fast-paced environments with excellent time management and prioritization skills.
- Tech-forward - comfortable adopting new tools and integrating AI or other platforms into workflows.
- Metric-driven and competitive - excited to analyze data, influence outcomes, and report on client experience metrics.
- Excellent communicator - strong written and verbal communication, adaptable tone.
- Collaborative team player - willing to help teammates, share knowledge, and contribute to culture.
- Nice-to-have: Legal experience in filings, court procedures, or family law.
- Nice-to-have: Bilingual (English/Spanish).
