Flai

Marketing

• Interview customers and turn their results into case studies, testimonials, blog posts, and social content
• Produce customer testimonial videos by coordinating interviews, videographers, editors, and agencies
• Write across blog posts, product launches, website copy, one-pagers, emails, sales collateral, and event materials
• Turn customer wins, product updates, and company milestones into LinkedIn content for Flai and the founders
• Translate dealership pain points and product value into clear, credible messaging
• Partner with sales and customer success to create content that supports the buying process
• Work with SEO partners or agencies to keep content accurate, useful, and on-brand
• Build a reusable content library for sales, customer success, recruiting, events, and brand

Founding Marketer

Business Development Rep

• Be the catalyst behind every deal. You're the first voice prospects hear and the reason pipeline exists in the first place.
• Own outbound prospecting across dealerships and dealer groups: cold outreach, sequencing, and pipeline generation that fuels the entire revenue engine.
• Serve as the connective tissue between the founders, AEs, and the market. What you hear on the frontlines shapes how we sell and how we build.
• Qualify and respond to inbound interest and move leads through the funnel with urgency and precision.
• Book and conduct discovery calls that convert to demos and set AEs up to close.
• Partner directly with founders on messaging, ICP refinement, and what's resonating in the market.

Customer Success Manager

• Own onboarding and rollout: Lead implementations from kickoff to go-live across single rooftops and groups. Coordinate timelines, integrations, training, and launch checklists.
• Drive adoption and outcomes: Ensure dealerships actually use Flai daily and see measurable impact (missed-call capture, appointment set rate, response time, show rate, retention, etc.).
• Be the quarterback for the account: Build strong relationships with decision makers and day-to-day champions (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager).
• Run the operating cadence: Set up weekly check-ins, launch reviews, and QBRs. Create accountability around actions, metrics, and next steps.
• Handle escalations like an operator: Triage issues fast, coordinate with product/engineering, communicate clearly, and keep trust high when something breaks.
• Build the CS machine: Create repeatable playbooks for onboarding, training, renewals, expansion, and support handoffs. Help define what "good" looks like across a portfolio.
• Renew and expand: Own retention and expansion motions (multi-rooftop rollouts, adding use cases, increasing volume). Identify growth opportunities and partner with sales when needed.
• Close the product feedback loop: Translate dealership reality into crisp product feedback. Spot patterns, propose fixes, and help prioritize what matters most.

Founding Marketer

BDR

Customer Success Manager