Fivetran

Delivery Services Manager

Fivetran

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Tech Stack

Cloud

About the role

  • Lead a team of Onboarding Managers and Resident Solutions Architects, ensuring high-quality delivery across paid implementations.
  • Own accountability for Delivery Services provided to Fivetran customers, working across regions to ensure scope clarity, operational consistency, and measurable outcomes.
  • Develop and mature the Delivery Services function, formalising practices, reinforcing tooling and process adoption, and enabling scale across Commercial and Enterprise accounts.
  • Partner with GTM and CS leadership to align paid Services with Fivetran’s strategic growth objectives, ensuring customer engagements directly support revenue adoption, growth and retention.
  • Oversee project execution and governance, including delivery scoping, onboarding, technical consultancy and, where appropriate, escalation management.
  • Enable team development and growth, providing 1x1 coaching, managing career development plans (CDPs), and creating an environment where attention-to-detail and customer-first outcomes are prioritised.
  • Work with partners and other GTM stakeholders to expand the scope and impact of Fivetran Services while maintaining delivery excellence and customer trust.

Requirements

  • Leadership experience in Professional Services, Consulting, or Solutions Architecture, ideally within SaaS, cloud, or data integration environments.
  • Strong commercial awareness, with the ability to tie Services delivery directly to measurable business outcomes (ARR growth, retention, utilization).
  • Technical familiarity with data integration tooling and adjacent technologies
  • Operational discipline, with experience implementing structured project and resource management practices.
  • Stakeholder management skills, capable of influencing senior cross-functional peers (Sales, Customer Success, Product, Partners) and senior customer stakeholders alike.
  • Analytical mindset, with comfort in leveraging metrics to drive accountability and decision-making.
  • Adaptability and growth orientation, thriving in dynamic environments and helping scale functions globally.
Benefits
  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data integrationproject managementresource managementtechnical consultancyoperational consistencymeasurable outcomescoachingscope claritydelivery scopingprocess adoption
Soft Skills
leadershipstakeholder managementanalytical mindsetadaptabilitygrowth orientationattention to detailcustomer-first focusinfluencingteam developmentcommunication