Help build and improve AI chatbots by training them with real conversation data
Clean and organize text data to make better machine learning models
Test how well our virtual agents are performing and find ways to improve them
Work alongside experienced consultants, developers, and conversation designers
Work with customers to understand requirements, pain points and clearly communicate progress and roadbloacks
Stay curious about new AI and NLP techniques

Requirements

Bachelor’s degree in Computer Science, Data Science, Linguistics, Engineering, or related field
3+ years of experience with Conversational AI system and Python programming
Experience with chatbot/AI agent platforms, prompt engineering and LLMs
Familiarity with python and data science/ML libraries
Can-do/figure-it-out attitude and willingness to work in a customer-facing role
Preferred: Master’s degree
Preferred: experience in a customer-facing role

Benefits

Health, dental, and vision coverage, beginning on the first day of employment
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonConversational AIchatbot platformsprompt engineeringlarge language modelsdata sciencemachine learningtext data cleaningmodel testing

Soft Skills

communicationproblem-solvingcuriositycustomer-facingcollaborationadaptability

Certifications

Bachelor’s degreeMaster’s degree