Five9

Senior DevOps Engineer – Compute Platforms

Five9

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $82,300 - $228,800 per year

Job Level

About the role

  • Operate and support enterprise compute platforms across hardware, OS, virtualization, and container orchestration layers
  • Deploy and maintain bare metal server infrastructure for Ubuntu OS with Kubernetes and hypervisors including Openstack & Harvester
  • Implement and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments
  • Install, patch, and maintain operating systems including Ubuntu and Harvester
  • Operate and support virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack environments and Harvester HCI
  • Develop Infrastructure-as-Code using Ansible, Terraform, Helm and Git, with Python/Bash automation.
  • Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
  • Perform firmware updates, patch management, and hardware health validation
  • Monitor system performance, capacity, and availability; proactively address reliability risks
  • Troubleshoot complex cross-stack issues spanning hardware, OS, virtualization, OpenStack, and Kubernetes
  • Manage to SLAs, KPIs and error budgets
  • Participate in on-call escalation support for complex platform-related issues
  • Collaborate globally on change management, documentation, and operational best practices.
  • Develop and maintain runbooks, operational procedures, and technical documentation

Requirements

  • 6+ years of experience as a DevOps Engineer, Site Reliability Engineer, or Infrastructure Operations Engineer with a strong focus on compute
  • Strong hands-on experience operating bare metal compute environments at scale
  • Experience with PXE boot, automated OS provisioning, and server imaging systems
  • Practical experience supporting Bare Metal as a Service (BMaaS) platforms leveraging Redfish APIs
  • Strong Linux administration skills, especially with Ubuntu
  • Operational experience with virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack operations and troubleshooting, Harvester HCI
  • Experience deploying and operating production Kubernetes environments
  • Expertise with enterprise compute hardware, including Cisco UCS, Dell PowerEdge, Supermicro systems and HPE
  • Proficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar)
  • Experience building or supporting CI/CD pipelines for infrastructure and platform automation
  • Strong scripting skills in Python, Bash, or similar languages
  • Strong understanding on SRE functions like toil reduction, error budgets and meeting SLAs
  • Proven troubleshooting and root cause analysis skills in complex distributed systems
  • Excellent written and verbal communication skills
  • Bachelor’s degree in computer science or equivalent professional experience.
Benefits
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
  • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KubernetesUbuntuOpenStackHarvesterAnsibleTerraformPythonBashCI/CDPXE
Soft Skills
troubleshootingcommunicationcollaborationdocumentationoperational best practicesroot cause analysisreliability risk managementon-call supportSLA managementKPI management
Certifications
Bachelor’s degree in computer science