Hire, onboard, and grow a high-performing engineering team of 4-8 engineers in the United States
Provide coaching, mentorship, and career development for engineers
Establish clear ownership, accountability, and engineering rigor
Conduct performance management, feedback, and growth planning
Foster a culture of collaboration, innovation, and operational excellence
Mentor senior engineers and emerging technical leaders
Lead planning and enable strong execution of engineering initiatives and product roadmap
Ensure projects are delivered predictably and with high quality
Focus on customer success, ensuring quality AI agent experiences with low latency and high accuracy
Break down large initiatives into achievable milestones
Partner with Product Management to prioritize work and manage trade-offs
Collaborate with Forward Deployed Engineering (FDE) teams on AI agent implementations
Drive continuous improvement in development processes and team productivity
Perform code reviews, guide software architecture and technical decisions
Review technical designs and ensure sound engineering practices
Help teams make pragmatic technology decisions balancing innovation and reliability
Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLIs, developing metrics to measure as such and maintaining for all services
Ensure systems are scalable, maintainable, and production-ready
Promote strong service ownership and reliability culture
Ensure effective on-call practices and incident response processes
Drive root cause analysis and continuous reliability improvements
Partner with SRE teams to define SLIs, SLOs, and operational metrics
Handle customer escalations and issues related to AI Agent quality
Participate in on-call escalation rotations for provided services
Work closely with Product, UX, SRE, Forward Deployed Engineering (FDE) and Support teams
Align engineering execution with product strategy and customer needs
Communicate engineering progress, risks, and technical decisions clearly to stakeholders
Use modern AI-assisted development tools to improve engineering productivity, and represent “best in class” examples of how to effectively use it
Help the team adopt responsible and effective use of AI in software development workflows
Evaluate emerging developer AI tools and incorporate them where beneficial
Promote experimentation and learning around AI-enabled engineering practices.

Requirements

3+ years experience leading or managing software engineering teams
8+ years professional software development experience
Experience participating in hiring and helping grow engineering teams
5+ years experience developing enterprise SaaS software
Strong background in distributed systems and modern software architectures
Experience or exposure to GenAI / LLM-based systems
Experience using or adopting AI-assisted software development tools
Bachelor’s or advanced degree in Computer Science, Computer Engineering, or similar
Strong track record in hiring outstanding software development teams, through rigorous interviewing and vetting processes – either as the hiring manager or as part of interview panels.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software developmentdistributed systemsmodern software architecturesenterprise SaaS developmentAI-assisted software development toolssoftware architectureperformance managementroot cause analysisscalabilityreliability engineering

Soft Skills

coachingmentorshipcollaborationinnovationoperational excellencecommunicationteam leadershipcustomer successaccountabilityproblem-solving

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Computer Engineeringadvanced degree in Computer Scienceadvanced degree in Computer Engineering