Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
Stay informed about industry trends, market dynamics, and competitor activities.
Use this knowledge to position Five9 as a leader and differentiate our offerings.
Create and drive revenue within a specified region or list of named accounts.
Generate business opportunities through professional networking and cold-calling.
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Meet and exceed all quarterly and annual sales quotas.
Own the sales cycle from lead generation to closure.
Develop business plan and present the business plan during quarterly review sessions.
Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
Self-generate leads from a personal connection, referral partners, and regional networking events
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Requirements

Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
Be able to work independently and as part of a team in a fast pace, rapid change environment.
Success selling at the C-level
Documented track record of sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales strategylead generationupsellingproposal developmentaccount forecastingbusiness planningcustomer retentionsales cycle managementtarget achievementC-level selling

Soft Skills

relationship buildingcollaborationindependenceteamworkadaptabilitybusiness acumenprofessional presencecommunicationcustomer satisfactionnetworking