Five9

Project Manager – Telecom Connectivity

Five9

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

VoIP

About the role

  • Manage all day-to-day operational and tactical aspects of multiple Implementation projects.
  • Creating Project Plans.
  • Elicit and define project timelines working with Program Manager and customer for go-lives.
  • Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.
  • Articulate the value of Five9’s Professional Services through open discussion with customers and internal teams.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
  • Develop materials in-line with the specific Sales and/or Services opportunity requirements.
  • Documenting and following up on important actions and decisions from meetings.
  • Preparing necessary presentation materials for customer meetings. Primarily guiding customers through a Five SIP and MPLS workbook to collect required information for implementation of services.
  • Undertaking project tasks as required.
  • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project in PSA Tool and Salesforce.
  • Assess project risks and issues and provide solutions where applicable.
  • Ensure stakeholder views are managed towards the best solution.
  • Coordinate and facilitate meetings, action items and assign tasks and accountability to project and internal resources as required.
  • New project engagement on internal kickoff and gather project resources for the Program Manager as required.

Requirements

  • Relevant experience of at least 3 years is preferred for consideration.
  • Work history with SIP-based routing, including PBXs, SBCs, and call routing.
  • Understanding of CCaaS networking and call routing.
  • Project management using Salesforce and Jira.
  • Customer facing communication skills.
  • Job history in telephony and VoIP. DID provisioning and call routes.
  • Strong verbal communications skills for customer facing and internal correspondence.
Benefits
  • Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementSIP-based routingPBXsSBCscall routingCCaaS networkingDID provisioningVoIP
Soft Skills
customer facing communicationstrong verbal communicationinterpersonal skillsrelationship buildingproblem solving