Serve as the technical subject-matter expert for product integrations and architectural touchpoints between Five9 and Google GECX.
Own a deep understanding of how Five9 integrates with Google’s GECX AI and contact center portfolio.
Maintain hands-on knowledge of joint capabilities, constraints, roadmap dependencies, and integration patterns across both platforms.
Act as the technical authority on how Google GECX AI services enhance the Five9 platform, including conversational AI, agent assist, analytics, transcription, automation, and routing intelligence.
Stay current on Google’s AI and platform roadmap, proactively identifying new integration opportunities, competitive differentiation, technical risks or gaps impacting GTM execution.
Help shape Five9’s point of view on Google AI adoption within enterprise contact centers.
Own the end-to-end technical architecture of the Five9–Google joint solution, including cloud infrastructure considerations, data flows and APIs, identity and access management, security, compliance, and scalability.
Provide expert guidance on integration design, deployment models, and enterprise-grade architecture for partners and customers.
Act as a trusted advisor during solution validation, proof-of-concepts, and technical design reviews.

Requirements

Specific Google Cloud Certifications (e.g., Google Cloud Professional Cloud Architect or Professional Machine Learning Engineer).
Years of experience in CCaaS, AI/ML, or cloud infrastructure.
Experience with API integrations, conversational AI design, or cloud networking.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API integrationsconversational AIcloud infrastructureintegration designenterprise-grade architecturedata flowsidentity and access managementsecuritycompliancescalability

Soft Skills

technical authoritytrusted advisorguidanceproactive identificationsolution validationtechnical design reviews

Certifications

Google Cloud Professional Cloud ArchitectGoogle Cloud Professional Machine Learning Engineer