Senior GTM Enablement Learning Program Manager – Services
Five9
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $88,900 - $247,700 per year
Job Level
About the role
- Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
- Serve as primary Five9 point of contact for education initiatives.
- Work with Five9 Sales and Services stakeholders to understand the vision for growth and success.
- Work with Five9 Channel Team to understand the vision for growth of partner successes.
- Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results.
- Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system.
- Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
- Develop materials for use by internal and partner resources to help drive customer interest and grow revenue.
- Provide enablement training to groups from all customer facing roles from a variety of inputs.
- Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs.
Requirements
- Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required.
- Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
- Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services.
- Up to 20% national and international travel may be required.
- BA/BS or equivalent experience is required.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off
- Company paid holidays
- paid volunteer hours
- 12 weeks paid parental leave.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementsales enablementprocess developmentcustomer relationship managementtraining developmentcontinuous improvementimplementationtechnical account managementGTM strategy
Soft Skills
communicationinterpersonal skillsleadershiporganizational skillsrelationship buildingproblem-solving
Certifications
BABS