Five9

Enterprise Solutions Consultant – Iberia

Five9

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching.
  • Effectively communicate plans, progress, and status to both internal and customer organizations.
  • Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies.
  • Articulate the value of Five9’ through presentations, demonstrations, and open discussion with customers.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
  • Develop materials in-line with specific sales and/or services opportunity requirements.
  • Responsible for transitioning the customer to the services team for implementation.
  • Design end-to-end cloud contact centre solutions that integrate omnichannel routing, AI engines, CRM, workforce optimisation, analytics, and enterprise applications.
  • Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using Five9’s AI Trust & Governance framework.
  • Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.

Requirements

  • Ability to work in a fast-paced environment with minimal supervision.
  • Highly organized & able to manage multiple projects & tasks concurrently.
  • Exemplary problem-solving ability & enthusiasm.
  • Excellent communication & presentation skills with the ability to articulate technology concepts at all customer levels from network engineer to C Level.
  • Understanding of enterprise level applications.
  • Understanding of IT infrastructure.
  • Demonstrated capability working with AI or conversational AI platforms (LLMs, NLP, generative AI, RAG, or virtual agents).
  • Ability to think and adapt to a rapidly changing environment and demands.
  • Responsible for staying abreast of current technologies and industry trends.
  • Ability to deliver demos and presentations that close deals.
  • Years of experience 8+ Years Preferred.
  • Ability to Travel (40-60%).
  • Fluency in English, Portuguese and Spanish; additional European languages beneficial.
Benefits
  • Five9 Shares
  • Commission Scheme
  • 10% Flex Benefit
  • Meal Allowance
  • Medical Insurance
  • Life Insurance
  • 25 day Annual Leave + Public Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIconversational AILLMsNLPgenerative AIRAGvirtual agentscloud contact centre solutionsomnichannel routinganalytics
Soft Skills
problem-solvingcommunicationpresentationorganizationaladaptabilitycustomer satisfactionrelationship managementproject managemententhusiasmability to work independently