Five9

Program Manager – Talent and Learning

Five9

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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About the role

  • Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance, and talent cycles, learning launches, and enablement programs.
  • Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams.
  • Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution.
  • Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables.
  • Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders.
  • Manage vendor coordination for surveys, platforms, or external support tied to program delivery.
  • Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time.
  • Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides.
  • Ensure consistent messaging and change readiness across global audiences.
  • Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities.
  • Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles.
  • Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs.

Requirements

  • Bachelor’s degree (recommended)
  • 5+ years of HR or Learning and Development experience
  • Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment.
  • Strong program management skills, including planning, dependency management, and risk mitigation.
  • Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders.
  • Excellent organizational, communication, and follow-through skills.
Benefits
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrisk managementprogram coordinationsystem configurationmetrics monitoringfeedback collectiontemplate maintenanceenablement material creationcommunication logisticsvendor coordination
Soft Skills
organizational skillscommunication skillsfollow-through skillscross-functional collaborationproblem-solvingstakeholder managementtime managementadaptabilityattention to detailteamwork
Certifications
Bachelor's degreeHR certificationproject management certificationlearning and development certification