Five9

Technical Writer

Five9

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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About the role

  • Develop and maintain clear, user-centric documentation for end-users and administrators with varying technical backgrounds.
  • Collaborate with subject matter experts (SMEs) across global teams to gather technical information and update documentation based on new product features.
  • Work with senior technical writers to plan and deliver documentation projects, from drafting content to SME and peer reviews, through final publishing on our website.
  • Ensure all content meets company style guidelines and industry best practices.
  • Continuously improve content structure, clarity, and usability based on feedback and analytics.

Requirements

  • 5+ years of experience as a technical writer, with experience writing customer-facing documentation for software or SaaS products strongly preferred.
  • Strong writing portfolio or work samples, with the ability to explain your writing approach.
  • Excellent communication, time management, and collaboration skills.
  • Experience with industry-standard content authoring and publishing systems such as MadCap Flare is a plus.
  • Experience with Agile project management and source control tools such as Jira and GitLab is a plus.
  • Experience working in contact center environments is a plus.
  • Bachelor’s degree or equivalent experience.
Benefits
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingcustomer-facing documentationcontent authoringcontent publishingAgile project managementsource controlMadCap FlareJiraGitLab
Soft Skills
communicationtime managementcollaboration
Certifications
Bachelor’s degree