Five to Nine

Operations

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
• Assist the CEO in top strategic initiatives from sales to people management
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, helping to hire new employees as needed
• Oversee accounts payable and accounts receivable departments
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional support teams in improving the proprietary tools and systems
• Conduct budget reviews and report cost plans to upper management

Operations Coordinator

Business Development Rep

• Help turn leads into qualified opportunities
• Manage outbound and inbound sales leads through cold calls, emails, and post-event follow-ups
• Research and create target prospect lists
• Demonstrate the value of our offering through phone calls, emails, LinkedIn, and other social mediums
• Set appointments for account leaders when the lead reaches a qualified stage
• Educate and develop prospects leading into hand-off for demo and further conversations with the sales team
• Drive attendance for webinars and other Five to Nine events
• Nurture new events and marketing leads
• Collaborate with sales leadership on sales strategy
• Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in CRM
• Effectively partner and work across teams including customer success, product, and tech

Operations Coordinator

Business Development Representative