Five Star Franchising

Sales Support Agent

Five Star Franchising

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Junior

About the role

  • Handle inbound and outbound calls with a strong focus on converting leads into sales
  • Identify customer needs and recommend appropriate products or services
  • Consistently meet or exceed individual and team sales targets
  • Build rapport and establish trust with customers through clear, confident communication
  • Overcome objections and negotiate effectively to close sales
  • Accurately document customer interactions, sales activities, and follow-ups in CRM systems
  • Upsell and cross-sell additional products or services when appropriate
  • Maintain up-to-date knowledge of company offerings, pricing, and promotions
  • Adhere to call center scripts, compliance guidelines, and quality standards

Requirements

  • High school diploma
  • 1+ year of call center, sales, or customer service experience preferred
  • Strong verbal communication and active listening skills
  • Proven ability to persuade, negotiate, and close sales
  • Comfort working toward sales goals, quotas, and performance metrics
  • Basic computer proficiency and experience with CRM or call center software
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesnegotiationcustomer servicelead conversionupsellingcross-sellingcall center experienceperformance metricsCRM proficiencydocumenting interactions
Soft Skills
verbal communicationactive listeningrapport buildingtrust establishmentobjection handlingpersuasiongoal orientationteam collaborationconfidenceadaptability
Certifications
high school diploma