Fitt City

VP of Sales Operations – Healthtech

Fitt City

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own and build the end-to-end sales operations function across DTC and B2B channels
  • Manage and optimize core commercial systems, including HubSpot, Shopify, and Salesforce
  • Oversee DTC order flow, including ecommerce operations, payments, and customer order lifecycle
  • Partner closely with contract manufacturers to align demand planning, production, and fulfillment
  • Lead demand forecasting and inventory planning in coordination with manufacturing and finance
  • Manage shipping and fulfillment operations, ensuring a high-quality customer delivery experience
  • Support B2B sales efforts through quoting, invoicing, and deal desk operations
  • Build scalable processes for order management, revenue tracking, and reporting
  • Establish KPIs and dashboards to drive visibility into performance across channels
  • Identify and implement automation and tooling to improve efficiency and accuracy

Requirements

  • 8–15+ years of experience in sales operations, revenue operations, or related roles
  • Experience managing DTC ecommerce operations for physical products - ideally devices or hardware
  • Strong working knowledge of HubSpot, Shopify, and Salesforce
  • Experience working with contract manufacturers and/or supply chain and fulfillment partners
  • Proven ability to build systems and processes from the ground up in a high-growth environment
  • Strong analytical and operational mindset with attention to detail
  • Ability to operate both strategically and tactically in a fast-moving environment
  • Preferred: Experience in medical device, health tech, or premium consumer hardware
  • Preferred: Familiarity with subscription models, connected devices, or app-enabled products
Benefits
  • Health insurance plans
  • Flexible working hours
  • Paid time off
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales operationsrevenue operationsecommerce operationsdemand forecastinginventory planningorder managementrevenue trackingreportingautomationprocess optimization
Soft Skills
analytical mindsetoperational mindsetattention to detailstrategic thinkingtactical executioncollaborationleadershipproblem-solvingcommunicationadaptability