Customer Service Representative
FitLab
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Enhance customer experience by addressing customer queries and concerns via email, phone, and social media
- Act as technical support and escalation point for customer issues
- Create a personalized dialogue with customers
- Keep informed and up to date on all company products and events
- Foster positive relationships with team members across the company
- Collaborate with internal teams on customer service projects
Requirements
- 1-2 years of experience in a customer-facing services role that includes problem resolution and escalation management
- Solid knowledge of online customer engagement platforms and channels
- Proficient in Google Suite, Microsoft Excel and other Microsoft Office Suite software
- Ability to effectively collaborate and interface with other departments, customers, and vendor representatives to identify and resolve customer issues, and provide feedback
- Superb organizational skills with high attention to detail, efficiency, and accuracy
- Excellent interpersonal and communication skills-both written and verbal
- Critical thinking skills and a positive attitude
- Self-starter with the ability to prioritize projects, work within short time frames and meet deadlines
- Work effectively independently and as a member of a team
- Other duties as assigned
Benefits
- Foster, support, and value diversity, equality, and inclusion in the workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem resolutionescalation managementcustomer engagement platformsGoogle SuiteMicrosoft ExcelMicrosoft Office Suite
Soft skills
organizational skillsattention to detailefficiencyaccuracyinterpersonal skillscommunication skillscritical thinkingpositive attitudeself-starterteam collaboration