Senior Learning Partner, Director
Fitch Group, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Salary
💰 $130,000 - $145,000 per year
Job Level
About the role
- Collaborate with the Client Relationship Sales team to manage client relationships, provide consultative input, understand client learning needs, and act as a subject matter expert in support of credit-related Sales pitches
- Help prepare and execute sales calls that include attention to credit-related topics
- Help identify and support internal champions at client and prospect institutions
- Provide guidance in solution generation, managing the process of determining client needs and opportunities, and ensuring the sharing of all our capabilities as appropriate, crafting compelling recommendations in the process
- Provide pricing and licensing input, and otherwise support proposal preparation
- Support the provision of product demonstrations and presentations
- Understand and articulate customer learning goals and desired outcomes from the delivery of our solutions
- Coordination and communication with Fitch Learning sales, product and implementation teams to ensure delivery in line with customer expectations
- Relationship building with senior client stakeholders, providing high-level briefing on delivery performance and impact / effectiveness
- Creation and/or delivery of data-driven analytical insight reports to support narratives around customer success
- Account planning activities to enable contract renewal and / or extension, wallet-share expansion, and cross-sell execution.
Requirements
- 8+ years of experience in credit-related training, lending, or financial services consulting, with direct exposure to Corporate & Institutional, Commercial, Small Business, and/or Retail lending
- Proven track record supporting enterprise sales cycles and customer success activities, including solution design, proposal development, and senior stakeholder management
- Experience with learning solution delivery (e.g., eLearning, blended learning, coaching) and familiarity with LMS/LXP platforms and data-driven reporting
- Willingness to travel 5–10% for client meetings, events, and conferences.
Benefits
- Hybrid Work Environment: 3 days per week in office; 2 days remote
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit-related trainingfinancial services consultingsolution designproposal developmentdata-driven reportingeLearningblended learningcoachingcustomer success activitiesenterprise sales cycles
Soft Skills
client relationship managementconsultative inputcommunicationrelationship buildingcoordinationanalytical insightpresentation skillsstakeholder managementguidancecollaboration