Fitch Group, Inc.

Senior Learning Partner, Director

Fitch Group, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $130,000 - $145,000 per year

Job Level

Senior

About the role

  • Collaborate with the Client Relationship Sales team to manage client relationships, provide consultative input, understand client learning needs, and act as a subject matter expert in support of credit-related Sales pitches
  • Help prepare and execute sales calls that include attention to credit-related topics
  • Help identify and support internal champions at client and prospect institutions
  • Provide guidance in solution generation, managing the process of determining client needs and opportunities, and ensuring the sharing of all our capabilities as appropriate, crafting compelling recommendations in the process
  • Provide pricing and licensing input, and otherwise support proposal preparation
  • Support the provision of product demonstrations and presentations
  • Shorten sales cycles and increase the number of deals “closed won”
  • Understand and articulate customer learning goals and desired outcomes from the delivery of our solutions
  • Coordination and communication with Fitch Learning sales, product and implementation teams to ensure delivery in line with customer expectations
  • Relationship building with senior client stakeholders, providing high-level briefing on delivery performance and impact/effectiveness
  • Creation and/or delivery of data-driven analytical insight reports to support narratives around customer success
  • Account planning activities to enable contract renewal and/or extension, wallet-share expansion, and cross-sell execution
  • Interface between the Sales Team and/or eLearning Product Development Teams as appropriate
  • Assist the transition from Sales Team to Implementation, Operations, as appropriate
  • Support the eLearning Product Development Team in solution creation and/or customization
  • Act as sponsor and/or subject matter expert for client driven development projects
  • Communicate with other Fitch Learning colleagues, both generally and with respect to specific prospects and clients on an ad hoc basis, or as otherwise assigned
  • Author thought leadership articles and whitepapers

Requirements

  • 8+ years of experience in credit-related training, lending, or financial services consulting, with direct exposure to Corporate & Institutional, Commercial, Small Business, and/or Retail lending
  • Proven track record supporting enterprise sales cycles and customer success activities, including solution design, proposal development, and senior stakeholder management
  • Experience with learning solution delivery (e.g., eLearning, blended learning, coaching) and familiarity with LMS/LXP platforms and data-driven reporting
  • Willingness to travel 5–10% for client meetings, events, and conferences.
Benefits
  • Hybrid Work Environment: 3 days per week in office; 2 days remote
  • A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
  • Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
  • Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
  • Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
  • Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
  • Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credit-related trainingfinancial services consultingsolution designproposal developmentdata-driven reportingeLearningblended learningcoachingclient relationship managementsales cycle management
Soft Skills
collaborationcommunicationrelationship buildingconsultative inputanalytical insightstakeholder managementguidancecreativitypresentation skillsleadership