Salesforce Support Triage Specialist – Associate Director
Fitch Group, Inc.
full-time
Posted on:
Location Type: Office
Location: New York City • New York • United States
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Salary
💰 $85,000 - $100,000 per year
Job Level
About the role
- Frontline Case Intake and Drop-in Support
- Rapid Triage and Escalation
- Case Analytics and Continuous Improvement
- Proactive quick learner
- Knowledge materials
- AI-Assisted Support Persona
- Relationship Building
- Collaboration
Requirements
- Strong communication and organization
- Proactive and investigative mindset
- Salesforce experience
- Productivity tools: Microsoft SharePoint, Stream, Outlook, PowerPoint, Excel, and Word
- Workflow and documentation tools: Jira, Confluence, Microsoft Project, and Microsoft Forms
- AI exposure: Experience developing or working with AI tools is a plus
Benefits
- Great Development Opportunity
- High Visibility
- Amazing Team
- Great Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI toolscase analyticsworkflow documentation
Soft skills
strong communicationorganizationproactive mindsetinvestigative mindsetrelationship buildingcollaborationquick learner