Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
Deliver Best in Class customer service to uphold raving fan culture.
Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
Provide timely resolutions of system and/or application problems and follow through to completion.
Assist in documentation and training to enhance client experience.
Manage, review, and oversee IT initiatives and special projects.
Manage and review ongoing client IT initiatives.
Design and prepare quotes for technology solutions, adhering to the client’s budget.
Install, configure, and maintain network elements, computer systems and other related equipment.
Document daily work through ConnectWise ticketing system.
Participate in the on-call rotation with team.
Provide desk engineering services.
Perform other duties as assigned.

Requirements

Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
Windows Server 2008, 2012, 2016 and 2019
Cloud Solutions (Azure, AWS)
Proficiency in Active Directory
Desktop support and user support
Windows Client Operating Systems (Window 7, 10)
PSA or RMM experience
Certifications: MCSA, MCP, A+, Network+, CCNA, Security+
VCP (recent certification or recertification)

Benefits

Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
$10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
Paid holidays
Paid time off
Paid sick leave
Flexible “hybrid” work environment
Retirement plan (401K)
Professional training & development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VMWareHyper-VCitrixWindows Server 2008Windows Server 2012Windows Server 2016Windows Server 2019AzureAWSActive Directory

Soft Skills

problem-solvingcustomer servicecommunicationdocumentationtrainingproject managementtroubleshootingteam collaborationclient relationship managementtime management

Certifications

MCSAMCPA+Network+CCNASecurity+VCP