Implementation Analyst, Business Banking – Advisory I
Fiserv
full-time
Posted on:
Location Type: Hybrid
Location: Lincoln • New Jersey • New York • United States
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Salary
💰 $67,500 - $120,000 per year
About the role
- Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision.
- Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
- Walk clients through setup, testing and procedures, including conducting training and client presentations.
- Provide after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
Requirements
- Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience)
- Minimum 10 years of experience with Commercial/Business Banking either at a Financial Institution or at a Financial Services corporation serving banks or credit unions.
- Minimum 5 years of customer-facing projects or in a client support role
- Financial Services Industry experience
- Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
- Strong research, problem solving and analytical skills to determine appropriate options for resolving clients issues.
- Time management skills to work on multiple projects and effectively meet deadlines
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementclient supportimplementation projectssetup procedurestesting procedurestrainingclient presentationsproblem solvinganalytical skillstime management
Soft Skills
communicationinterpersonal skillsresearch skills