Fiserv

Government Technical Director

Fiserv

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Lead

About the role

  • Own end-to-end technical service delivery and platform performance for a mission-critical government program, ensuring reliability, scalability, and continuity.
  • Govern service level agreements (service level agreements (SLAs)), compliance obligations, and operational excellence with clear metrics, dashboards, and executive-ready reporting.
  • Define and maintain the technical roadmap, modernization priorities, and long-term platform health across internal technology and product groups and third parties.
  • Lead cross-functional incident response; coordinate root cause analysis and corrective actions; communicate impact, timelines, and mitigations to executive stakeholders.
  • Translate complex technical issues into clear, options-based recommendations; align scope and outcomes with client objectives in partnership with Account Management and Product.
  • Drive risk identification and mitigation across integrations, APIs, networking, security controls, and change/release activities; validate readiness before production changes.
  • Facilitate requirements clarification, architecture trade-off decisions, and solution alignment across internal and external stakeholders to remove blockers and accelerate delivery.

Requirements

  • 8+ years of experience leading complex IT delivery and operations for enterprise-scale platforms in regulated environments, with accountability for reliability and performance.
  • 5+ years of direct, executive-facing experience translating business and operational needs into technical delivery plans for large programs.
  • 5+ years of experience directing major incident and problem management for 24x7 systems, including root cause analysis and preventive action tracking.
  • Proficiency across multi-platform environments, including APIs, integrations, networking, information security controls, and observability tooling (logging and monitoring), with the ability to synthesize technical issues into executive-ready recommendations.
  • Demonstrated ability to define and govern service level agreements (SLAs), key performance indicators (KPIs), and compliance reporting to drive continuous improvement.
  • ITIL (Information Technology Infrastructure Library) Foundation certification or equivalent practical experience with service management frameworks.
  • Bachelor's degree or an equivalent combination of education, work, and/or military experience.
Benefits
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT deliveryoperations managementroot cause analysisincident managementproblem managementAPIsintegrationsnetworkinginformation security controlsobservability tooling
Soft Skills
leadershipcommunicationstakeholder managementproblem-solvingrisk managementstrategic planningcollaborationdecision-makingrequirements clarificationexecutive reporting
Certifications
ITIL Foundation certificationBachelor's degree