Fiserv

Senior Client Project Manager

Fiserv

full-time

Posted on:

Location Type: Hybrid

Location: Omaha • New York • Wisconsin • United States

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Job Level

Senior

About the role

  • Champion and execute client delivery and service processes to manage client initiatives
  • Champion voice of the customer feedback for end-to-end client satisfaction and engagement
  • Develop strong client relationships and identify opportunities to better support their business objectives
  • Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
  • Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
  • Map out and execute strategies that will enable scaled adoption of products across key customers
  • Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery​

Requirements

  • Bachelor's degree in business, operations or a related field required.
  • 9+ years of experience in business and IT program and project management
  • 5+ years of experience in the Financial Services Industry preferred
  • Shown success in effectively driving delivery
  • Working understanding of business financial practices and accounting
  • Strong experience in data-driven management, metrics and reporting
  • Excellent ability to lead and motivate teams of 10+
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
project managementdata-driven managementmetricsreportingbusiness financial practicesaccounting
Soft Skills
client relationship managementleadershipteam motivationcommunicationstrategic planning
Certifications
Bachelor's degree