Fiserv

Account Executive, Card Services

Fiserv

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

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About the role

  • Maintain a consistent meeting cadence with each client—onsite or remote—to ensure proactive communication and relationship strength.
  • Educate clients on relevant company updates, initiatives, and impacts in a clear and value‑focused way.
  • Create a responsive, easy communication environment through predictable updates, structured messaging, and reliable follow‑through.
  • Act as the primary client advocate, driving collaboration across internal teams to deliver value and resolve needs.
  • Lead and manage client escalations by taking ownership, coordinating internally, and ensuring full resolution with clear communication.
  • Develop and execute Client Action Plans for key accounts to maintain alignment, progress, and long‑term success.
  • Track and follow through on all commitments, proactively updating clients before they need to ask.
  • Conduct post‑issue reviews outlining what happened, how it was resolved, and how recurrence will be prevented.
  • Support client visits, business reviews, and conferences, ensuring effective preparation and organized follow‑up.
  • Maintain administrative accuracy, including billing review, documentation, and internal alignment on client activities.

Requirements

  • 2+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
  • Experience in debit and credit card processing, including an understanding of transaction flows, settlement, network rules, and card program operations.
  • Experience in electronic banking, mobile banking, and/or payments.
  • Bachelor’s degree, and/or equivalent military experience.
  • Experience with eCRM software such as Salesforce.
  • Working knowledge of Fiserv account processing products, online banking products, and business units.
  • Experience with Fiserv systems or applications.
  • Additional certifications in banking or financial technology fields.
  • This role requires use of a computer and audio equipment.
Benefits
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementservice deliverysalesdebit card processingcredit card processingtransaction flowssettlementelectronic bankingmobile bankingpayments
Soft Skills
communicationcollaborationproblem-solvingorganizationadvocacyproactive follow-throughclient educationrelationship managementleadershipadministrative accuracy
Certifications
banking certificationsfinancial technology certifications