Fiserv

Fraud Product Manager

Fiserv

full-time

Posted on:

Location Type: Hybrid

Location: Omaha • New Jersey • New York • United States

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Salary

💰 $120,000 - $198,000 per year

About the role

  • Own and drive the card fraud product strategy for existing and new products.
  • Drive product development for Fiserv Card fraud solutions, engaging with technical partners to facilitate change with accuracy.
  • Establish yourself as the go-to-person for the Fraud product strategy.
  • Closely monitor market trends and competitor activities in the fraud and security space.
  • Identify market opportunities that protect and extend competitive differentiators and act appropriately by improving current Fiserv card fraud product features where needed.
  • Collaborate with Marketing, IT and Sales to drive effective product visions and solutions.
  • Act as CEO of your product set, managing the processes across business units to ensure that the consumer experience using the tools is optimal.
  • Work closely with senior leadership providing status, actions plans and recommendations.
  • Build strong relationships with Fiserv processed Issuers, understanding their business needs and ensuring the right Fiserv solution set is provided to meet their card fraud needs.
  • Create business cases to justify development, illustrating the benefit well.
  • Lead technical and non-technical cross-functional teams through product planning, development, test planning and product launch.
  • Manage 3rd party solutions and partners where applicable to ensure performance expectations are met.
  • Establish and monitor key metric reports.
  • Ensure a pristine control environment.
  • Collaborate with internal partners in Compliance, Legal, Service, Implementations, Conversions, Sales, Relationship teams and Training to ensure the product set is understood and supported.
  • May be required to be a people manager.

Requirements

  • Bachelor's Degree is preferred or equivalent work experience, and a minimum of 3 years’ experience in the Issuing Card Fraud space.
  • The ability to articulate the product vision and value proposition both internal and externally, to all levels.
  • Communicate technical concepts and requirements clearly to both IT and business resources.
  • Excellent problem-solving, analytical, and influencing skills, with proven ability to take initiative and build strong, productive relationships.
  • Detail-oriented with superior organizational skills balancing multiple projects, deadlines, and requests.
  • Proficiency in Microsoft Office tools.
  • Excellent verbal, written and presentation skills.
  • Shown success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction.
  • Proven problem solving skills from problem assessment to solution selection.
  • Ability to identify alternatives and make contingency plans.
  • Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.
  • Proven ability to thrive in a fast paced, dynamic environment.
  • Ability to handle multiple projects and assignments.
Benefits
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product strategyproduct developmentmarket analysisbusiness case creationproject managementmetric reportingcard fraud solutionscross-functional team leadershipproblem-solvinganalytical skills
Soft Skills
communication skillsrelationship buildingorganizational skillsinfluencing skillsdetail-orientedadaptabilityinitiativecustomer satisfaction focuspresentation skillsability to handle multiple projects