Manufacturing Quality Assurance Professional
Fiserv
full-time
Posted on:
Location Type: Office
Location: Omaha • New York • United States
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About the role
- Serve as a dedicated resource for researching and addressing incidents immediately, ensuring timely resolution and minimal impact on operations.
- Perform root cause analysis (RCA) for incidents across sites, documenting findings and implementing corrective and preventive actions.
- Daily monitoring of compliance to controls, including inspector and operator behavior, to ensure adherence to quality standards.
- Drive quality outcomes by collaborating with cross-functional teams to implement best practices and continuous improvement initiatives.
- Audit processes and outputs for compliance and quality assurance, identifying gaps and recommending improvements.
- Maintain an incident tracking system, ensuring accurate documentation, prioritization, and follow-up on investigations.
- Conduct trend analysis on recurring issues to identify systemic risks and propose long-term solutions.
- Support compliance audits and internal reviews, ensuring alignment with regulatory and company standards.
- Prepare detailed reports and dashboards summarizing incident metrics, root causes, and corrective actions for leadership review.
- Provide training and guidance to site teams on incident reporting, investigation protocols, and compliance requirements.
Requirements
- 3+ years of experience in quality assurance or quality engineering, preferably in a manufacturing or print environment.
- 3+ years of hands-on experience with incident management and root cause analysis (RCA), including corrective and preventive action planning.
- 3+ years of equivalent combination of educational background, related experience, and/or military experience.
- Hands-on experience check/statement production validation.
- Familiarity coordinating with external print vendors and managing vendor acceptance testing.
- Familiarity with quality management systems (QMS) and incident tracking tools.
- Proven ability to drive quality outcomes through cross-functional collaboration and continuous improvement initiatives.
- Strong analytical skills for trend analysis and reporting on recurring issues.
- Background in auditing processes and outputs for compliance with internal standards and regulatory requirements (ISO 9001, Six Sigma, or similar).
- Experience with PCI DSS considerations for printed payment materials and secure document destruction processes.
- Certifications such as ISTQB, Six Sigma Green Belt, or ISO 9001 quality systems experience.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available day one.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysisincident managementcorrective action planningpreventive action planningtrend analysisquality management systemsauditing processesquality assurancecheck production validationvendor acceptance testing
Soft skills
collaborationanalytical skillstrainingguidancecommunication
Certifications
ISTQBSix Sigma Green BeltISO 9001