Senior Client Success Manager, Strategic Accounts – Capital Markets Segment, Auto/Asset Finance
FIS
full-time
Posted on:
Location Type: Office
Location: Jacksonville • Florida • New York • United States
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Salary
💰 $0 - $999,999,999 per year
Job Level
About the role
- Responsible for managing FIS’ largest Capital Markets client across their product portfolios
- Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client
- Strategic Planning: Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date
- Value Realization: Ensures FIS is delivering the stated business objectives and client is achieving desired ROI
- Team Coordination: Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements
- Client Engagements: Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors
- Commercial Partnership: Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities
- Contractual Visibility: Understands contractual obligations with regard to resources, roles and responsibilities
- Account Performance: is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs
- Client Advocacy: Represent the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations
- Client Health Monitoring: Understands overall client health to proactively identify risks and opportunities.
- Reporting & Documentation: Maintain accurate and timely documentation in various systems to support reporting and leadership visibility
Requirements
- Deep understanding of the full asset finance lifecycle, including credit application, underwriting, funding, servicing, collections, recoveries, remarketing, and end‑of‑term processes across indirect, direct, and lease portfolios.
- Knowledge of key operational and regulatory requirements specific to asset‑backed lending and auto finance (e.g., title management, UCC filings, dealer management, Fair Lending standards, repossession & remarketing compliance, loss‑mitigation practices).
- Familiarity with asset finance technology ecosystems, including loan origination systems (LOS), contract management/servicing platforms, payment processing workflows, dealer portals, and integration points across credit bureaus, DMV/title systems, and third‑party data providers.
- Knowledge of regional accounting rules
- Experience in Client Success, Client Service/Support, Account Management, or similar roles
- Ability to clearly articulate business value to various stakeholders within clients’ organizations
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations
- Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles
Benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
asset finance lifecyclecredit applicationunderwritingfundingservicingcollectionsrecoveriesremarketingcontract managementpayment processing
Soft Skills
client successclient serviceaccount managementcommunication skillspresentation skillsleadershipcollaborationstrategic planningproblem resolutionclient advocacy